Thank you for visiting Pethearthcell. This agreement is between you (the User) and Pethearthcell. By using this website, you agree to the following terms and conditions. If you do not agree to these terms, please do not use our services.
1. Terms of Service
These Terms of Service (the “Terms”) constitute a legally binding agreement between you (the “User” or “Customer”) and Pethearthcell (the “Company”, “we”). Pethearthcell is a company registered in the UK. By visiting our website (www.pethearthcell.com) and purchasing our products, you agree to these Terms.
2. Products and Worldwide Shipping
Pethearthcell focuses on premium pet products. To ensure efficient service for our customers in Europe and the United States, we ship according to their location:
US Shipping Address: 2903 S. Davy Crockett Pkwy, Memphis, TN 38118, USA
EU Shipping Address: Via della Libertà, 1, 37066 Sommacampagna VR, Italy
2.1 Shipping and Delivery
We partner with reputable carriers (DHL, FedEx, UPS) to ensure timely delivery.
Standard Delivery: Typically takes 3-7 business days.
Tracking: You will receive automatic tracking updates via email immediately after shipment.
2.2 Order Delays and Processing
While we strive for on-time delivery, external factors can sometimes cause delays.
Processing: If your order does not arrive within the expected timeframe, please allow us up to 3-5 business days to contact the carrier and locate the package.
Guarantee: If the package is confirmed lost or not delivered by this deadline, we will immediately issue a full refund or resend it free of charge at your request.
3. Risk of Loss and Title
In accordance with the European Consumer Rights Directive and US standards, the risk of loss and title to products purchased from Pethearthcell transfers to you only when the product is actually delivered to the address you specify. We assume responsibility for the goods during transit.
4. Returns and Refunds (Right of Withdrawal)
We strictly adhere to consumer protection laws. You have the right to withdraw from this contract without reason within 14 days.
Worry-Free Warranty:
If you receive a defective, damaged, or incorrect item, please contact us immediately: descanso@pethearthcell.com
Proof: Simply provide photos of the problem.
In some cases, to reduce carbon emissions, we may offer a refund without requiring a return. Specific circumstances vary by case.
5. User Obligations
You agree to provide accurate, up-to-date, and complete purchase and account information (including a valid email address and shipping address) so that we can process your order and contact you if necessary.
6. Limitation of Liability
To the maximum extent permitted by applicable law, Petearthcell shall not be liable for any indirect, incidental, or consequential damages (including loss of profits) arising from your use of this website or product. Our total liability shall not exceed the amount you paid for the product.
7. Governing Law and Dispute Resolution
These Terms are governed by the laws of the United Kingdom.
Consumer Rights: However, these Terms do not deprive consumers in the EU or the US of the protections they are entitled to under the laws of their country of residence that are not diminishable by agreement.
Amicable Resolution: Customer satisfaction is our priority. Please contact our support team first to resolve any disputes informally.
VIII. Contact Information
If you have any questions about these Terms, please contact us:
Email: descanso@pethearthcell.com
Phone: +44 7833764680
Company Address: 47 Foxglove Cl, Witham CM8 2XN UK