Welcome to Pethearthcell. Your privacy is our top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website (www.pethearthcell.com) and purchase our products. We are committed to full compliance with global privacy standards, including GDPR (EU), CCPA (US), and UK law.
1. Information We Collect
We collect the necessary information to complete your order and provide a secure shopping experience:
Identity and Contact Information: Name, email address, and phone number.
Logistics Information: Shipping address and billing address.
Transaction Data: Details of the products you purchase.
2. Use of Information
Your data will be processed based on legal grounds (performance of contracts and legal rights):
Processing and delivering your orders.
Providing order confirmation and tracking updates.
Conducting internal business analysis to improve our product range and services.
Preventing fraud and monitoring secure transactions.
3. Secure Payment Processing (Stripe)
All payments are processed through Stripe, a leading global payment processor.
PCI Compliance: Pethearthcell does not store, process, or access your complete credit card number on our servers.
Data Sharing: Your payment details will be transmitted directly to Stripe. By using our services, you consent to Stripe processing your data in accordance with its privacy policy to ensure the highest level of security and fraud protection.
4. Data Retention
We retain your personal data only for the following purposes:
To achieve the purpose for which the data was collected.
To comply with legal, accounting, and tax reporting requirements.
To retain evidence during potential disputes/refunds to protect consumer rights.
5. Data Controller
Orchard Den Thermal Ltd, headquartered in the UK, is the data controller responsible for your personal information. We ensure that our third-party logistics partners in the US and Italy adhere to strict data protection standards when processing your shipping information.
6. Data Protection and Security
We employ industry-standard technical and organizational measures, such as SSL encryption, to protect your data. While no transmission method can guarantee 100% security, we follow all PCI-DSS requirements and implement other generally recognized industry standards.
7. Your Global Rights
Wherever you are, we respect your rights to the following:
Access, correction, or deletion of your personal information.
Objection to or restriction of certain processing activities.
Data portability (requesting a copy of your data).
To exercise these rights, please contact us: descanso@pethearthcell.com.
8. Contact Information
For any privacy-related questions, please contact us:
Email: descanso@pethearthcell.com
Phone: +44 7833764680
Company Address: 47 Foxglove Cl, Witham CM8 2XN UK
US Warehouse Address: 2903 S. Davy Crockett Pkwy, Memphis, TN 38118
European Warehouse Address: Via della Libertà, 1, 37066 Sommacampagna VR, Italy