Thank you for choosing Pethearthcell. To ensure your pet's heated bed is delivered safely and on time, please read our shipping and delivery terms carefully.
1. Shipping Overview and Inventory
Pethearthcell prides itself on its direct-to-consumer shipping model. Unlike dropshipping, we maintain our own inventory to ensure quality control and fast shipping. We have dedicated logistics centers in the US and Europe to efficiently serve our customers:
US Shipping Center:
2903 S. Davy Crockett Pkwy, Memphis, TN 38118, USA
European Shipping Center:
Via della Libertà, 1, 37066 Sommacampagna VR, Italy
2. Carriers and Delivery Time
We partner with reputable logistics companies including DHL, FedEx, and UPS to ensure reliable delivery.
Estimated Delivery Time: Orders typically arrive within 3 to 7 business days of shipment.
Order Processing: Most orders are processed and shipped within 1-3 business days.
3. Tracking and Notification
Transparency is key to our service. After shipment, you will receive an automated email with a tracking number. You can track your package at any time at key stages:
From our warehouse.
Arrival at your local logistics center.
Finally delivered to your doorstep.
4. Delay and Loss Guarantee
We strive for on-time delivery, but external factors can sometimes affect transit times. We have clear policies in place to protect our customers’ rights in such cases:
Investigation Period: If your order is not delivered by the expected date, please allow us up to 3-5 calendar days to contact the carrier to track the package.
Solution: If the package is still not delivered within this period, we will officially declare it lost and immediately issue a full refund or a free replacement – you can choose your preferred method.
5. Legal Compliance
Pethearthcell fully complies with UK, EU, and US international transport and consumer protection regulations. We assume full responsibility for the goods until they reach you.
6. Contact Information
If you have any questions about shipping or need assistance with tracking, please contact our customer service team:
Email: descanso@pethearthcell.com
Phone: +44 7833764680
Company Address: 47 Foxglove Cl, Witham CM8 2XN UK