1. Company Registration and Billing Information
Pethearthcell is a legally registered company in the UK. We operate with complete transparency to ensure a secure shopping experience for our global customers.
Billing Display: All transactions you make on our website will appear as “Pethearthcell” (or a similar name depending on the issuing institution’s restrictions) on your bank or credit card statement. This allows you to easily identify your purchases.
2. Secure Payment Processing
We use Stripe, a globally recognized secure payment gateway, to process all transactions.
Payment Processor: Stripe, as an independent third-party payment service provider, processes your financial data using bank-grade security protocols.
Security Measures: Pethearthcell does not store or access your full credit card number, security code (CVC), or expiration date. All sensitive payment information is encrypted and transmitted directly to Stripe’s secure servers in accordance with PCI-DSS (Payment Card Industry Data Security Standard).
3. Payment Process and Authorization
Guest Checkout: Customers can securely complete their purchase without creating an account. We support guest checkout, but anti-fraud checks will be performed.
Order Processing: After successful payment authorization, you will immediately receive a transaction confirmation email. We will then process your order and arrange shipment according to the timeframe specified in our shipping policy.
4. Acceptable Payment Methods
We support a variety of secure payment methods for a seamless checkout experience for customers in Europe and the US:
Credit/Debit Cards: Visa, Mastercard, American Express.
E-Wallets: Apple Pay, Google Pay.
Other Methods: Local e-wallet options (if available).
5. Data Protection and Privacy
We are committed to protecting your personal data and strictly adhere to UK law, the EU General Data Protection Regulation (GDPR), and applicable US state laws.
Cookie Use: We use necessary security cookies to verify transactions and prevent fraud. For non-essential cookies, we strictly follow the “obtain consent first” principle, meaning they are only activated after you click the “Accept” button on the banner.
6. Customer Support and Inquiries
If you have any questions about charges or payment issues on your bill, please contact us before filing a dispute with the bank. We are always ready to assist you.
Response Time: We strive to resolve all payment-related inquiries within 24 working hours.
Email: descanso@pethearthcell.com
Phone: +44 7833764680
Company Address: 47 Foxglove Cl, Witham CM8 2XN UK
Pethearthcell is the official online store of Orchard Den Thermal Ltd.